Specialized: A brand in defence

To preface the obvious: I am not a lawyer. So read the following in the spirit it is offered – as commentary and opinion about a respected business and how it handled its public relations, marketing and brand defence leading up to Christmas 2013.

Service Delivery: 101

What is good Customer Service? A view on professional services from vendor to client and what I look for and assess – and what annoys me and makes me go elsewhere.

100 Days of Evony

So I joined my first MMORTS – Massively Multiplayer Online Real Time Strategy – www.evony.com. This was for a number of … More