Specialized: A brand in defence

To preface the obvious: I am not a lawyer. So read the following in the spirit it is offered – as commentary and opinion about a respected business and how it handled its public relations, marketing and brand defence leading up to Christmas 2013.

Service Delivery: 101

What is good Customer Service? A view on professional services from vendor to client and what I look for and assess – and what annoys me and makes me go elsewhere.

Identity Theft

In an ever more connected world, some tips on how to personally secure your identity, online assets and what to be aware of to ensure your privacy.